1 router mode or 192. 3. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Mobile. You can ret. 2. virg. 168. Tablets. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Here's the solution in our latest post. Contact Us. Virgin Media was founded in 2006. Please help. Remember, have your Virgin Media network name and WiFi password ready. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. 06-05-2019 12:19. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Preparing for Landline changeover to fibre. 100. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. No, you can keep using the same phone you’ve always used. At TalkTalk, we're doing all we can to protect the environment. Any advice you can offer would be great! Thank you. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. It keeps dropping connection, very laggy, cutting in and out. 3m items, including set-top boxes. The second method is to send an email to Virgin Media requesting a return kit. In your email, include your address, account number, area code, and other essential details. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Now VM are asking me to return the old hub. Forum; Apps. 0. Joining in. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. To find your nearest collection point, just go to recycle-more. QuickStart, set up and connections. 168. Set up a guest network. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. At TalkTalk, we're doing all we can to protect the environment. One option is to recycle it through a certified e-waste recycler. I have changed my broadband hub 3. Select one of the three options below to find out what you can recycle at home or in your local area. Excludes broadband faults and broadband network outages. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. There are four ethernet ports, three allowing for. It is usually a mail returns bag or a plain flat-pack returns box. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. Hi, Just recently upgraded from Tivo 500GB box to TV360. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Home Phone. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Send the email to [email protected] 16-10-2022 14:35. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Our commitment to you Recycling return old 3. 168. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. 13-12-2021 15:21. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. 5Gbps ethernet port. Slow performance. Longer internal coax cables are available if placement of the Hub needs to be changed. I don't work for Virgin Media. Should all be working. It supports Wi-Fi 6 and also includes a 2. Click Clear All or Delete All. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . I have cancelled my Virgin Media and have to return equipment. Virgin Media; My Virgin Media; Shop;. 0) This way, I will then be able. Browse Virgin Media Virgin Media Community. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. . A coax cable will also need to be installed by Virgin Media for the live TV signals. Please read the FAQ'sI've recently moved over to virgin media 200. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 168. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. All you need to do is type the router IP or default gateway address in the web browser. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. Luke showing test-ipv6. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The guy stated make sure to take to a local dump and not just dump in a normal bin. co. 168. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Our processes have been developed to minimize waste and. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. change to Modem Mode you will need to use 192. Connect the Hub’s power cable with the blue tab. Chris. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Connect the coaxial cable. To return your equipment, simply click the link and follow the instructions. Each tape contains over 1000 feet of tape. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. 8 million devices – with zero going to landfill. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. co. 168. Available with M50 broadband or faster. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Plume supports Ethernet backhaul. Click on the Wireless Network Settings option. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). on 27-12-2022 12:09. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. What's more, one in seven households has two or more. Select the correct HDMI input for your box. There are better routers, this has 4 antennas and does the job. Equipment remains our property and we charge for anything unreturned. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. If you're a Virgin Media customer who's received a. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. 13-12-2021 15:21. Any assistance welcome! Thanks. Mobiles. com, the comparison and switching service. Step 4: Return or recycle your old Virgin Media router. Visitors will be able to use the internet but will not have access to other devices on your network. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. They will be charged for not returning any rented equipment that VM want back. The webpage usually list which items need returning, however it doesn't at present. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. 5Gbps speed LAN (Ethernet) port. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. 06-05-2019 12:19. Convert your router into a NAS. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. The telecoms firm is providing. “In 2020, we refurbished and reused 1. Create a Protected VPN Browser. Business Customers. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. If you're leaving Virgin Media, it will send you a postal. You might get round this by setting the Sky router (if you can) to only use 2. This latest future-proof WiFi. Its headquarters are at Green Park in Reading, England. No setup fee. . Here you’ll find all the help you need for Virgin Media related problems and issues. 100. 1 (192. Hi I have a constant red light on my router 3. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. So lets look at the problems that can happen. 255. Mobile customers can also use the app to keep on. 4Ghz and 5Ghz channel support, the latter with three antenna. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Virgin Media Quickstart set up. Launched almost a year ago now, the redesigned Hub 3. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. The questions look quite generic and we share the same network service. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. on 13-01-2023 12:13. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Do: use the Connect app to run a super-intelligent WiFi home scan. Am a little weary that if we recycle the kit that we might get billed for not returning it. uk. There was no label in the box but searches revealed that I could recycle via. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. If it’s not a technical issue you need help with then we’re here to support you on. They provide the functionality via the Websafe function linked above. Laggy web portal. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Then send the equipment and returns form to the address provided on the returns form. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 13-12-2021 15:21. 19-02-2021 14:55. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Although this question has appeared before the answers vary and I need definitive advice. How to recycle your Virgin Media router. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Do NOT reboot the Hub, just let it do it's thing. This latest future-proof WiFi. The research, released on the eve of Global Recycling Day,. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. My VM Router is is my office adjacent to hall. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. If you see Box cannot be found tap OK to re-scan for boxes again. It also supports the WiFi 6 standard (also known as ax), as well as 2. Now all a sudden at 03. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. The advice was to recycle the old hub. The router will reissue IP addresses when one device leaves and another device connects. Access the Router Settings. O2 shop or local council recycle yard. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. And over the last five years it has made some significant progress, including: Refurbished and reused 1. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. The router itself is constantly flashing the green double arrows. T he current list of equipment which needs returning which is -. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. Click on the “Networking” tab. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. And now I'm getting chased up. iamdanforth Posts: 4. To run the scan, simply connect to your. The Virgin Tech said the hub is probably knackered. Then, the scheme provides them with. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Don’t plug the power cable into a plug socket yet. This may take a. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. So, follow these steps on how to. - 5374486. Go to Account settings, then Account details b. I am putting a complaint in with ofcom along with all the evidence I have. I'm a Very Insightful Person, I'm here to share knowledge. In response to fairenough100. Options. Go to solution. AirPods. 2 Kudos. 168. ’ You’ll be sent a white returns bag within 7. My Virgin Media App. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Mobile package. At last, save your settings. 10 REPLIES. O2 shop or local council recycle yard. Had a couple of emails one to click for a date to collect old TiVo box and router. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Virgin Media broadband customer reviews. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Cons. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Working hard to help connect the nation, shop our offers and order online. It’s white when everything is working as it should. I would like to change the position of my router, from the front of my house to the back of my house. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. If you do want to invest in better equipment, you would need to get either a…. . Vonage 2nd line. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. You’ll find this on the base of the Hub unless you’ve changed it. 168. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. If you can set up using a Self-Install pack, but choose to use an engineer for. This depends on the equipment you want to recycle. Alessandro Volta. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Virgin Fibre Areas only. This could mean that you have a bad connection in your home. Note: This is separate from your My O2 account. I have a large house and get full coverage. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. You’ll receive a final bill. 33 EDT. Unlocks superfast broadband in 500,000 buildings. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. Contact your ISP. Depress the pinhole switch for a timed 60 seconds then release. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. If it’s not a technical issue you need help with then we’re here to support you on. If so run the VPN software on it and connect the XBOX via it. Send the email to equipmentreturns@virginmedia. Network Switch. I don't work for Virgin Media. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Reduced its carbon footprint by 7% in. co. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. 168. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. * Call costs may vary. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. The research, released on the eve of Global Recycling Day, shows that two. All that being said and done, I'm now getting emails and text about sending the old hub back. Last year, Virgin Media O2 recycled. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Options. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Modem-only. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. At the start, log in to your router, check how to Open Admin Page. No broadband, no phone. Click yes or agree . Further exclusions & legal stuff apply. Y’all are right to be suspicious though! recycle-more. You can discuss the preferred layout with the VM technician. However today I've had the router inexplicably restart at least FIVE times today, as you can. Wait for a few seconds, and then press the power button to turn the router. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. 255. But the part that says you should recycle some old items is wrong. 1. Go to solution. Recycle. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Am a little weary that if we recycle the kit that we might get billed for not returning it. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. About our broadband help and support page. Red power light on the Virgin Media Hub 3. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. Trouble is that will affect the other. Virgin Media launches its first ever WiFi 6 broadband router. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Back a step. Open Login Popup . How to replace your Virgin Media Hub. Finally got a new router which is amazing. Allow the router to reset to its factory settings and wait for approximately 30 seconds. 1) Access your hub on 192. During a vishing call, you may have asked to download. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. The Super Hub 2ac looks almost identical to the Super Hub it replaces. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Green power light is flashing and WiFi light is green. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Additionally, one in seven households has stored two or more obsolete boxes. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. Some technicians just take the easiest route for an install not where the customer wants it. Turn on and get connected. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router.